Extra INR 100 off on 1st Purchase. Use Code INTRO100
Get 10% back in Coins for your next purchase.
0
Your Cart
No products in the cart.
Remove All Items
0 ₹0.00
View cart Checkout

Refund and Return Policy

Refund and Return Policy

At Couture Craft, we are dedicated to providing high-quality anime-inspired products and ensuring a seamless shopping experience. If you encounter any issues with your order, please review our Refund and Return Policy below.

1. Cancellation Policy

  • 24-Hour Cancellation Window: Orders can be canceled within 24 hours of placement by contacting our support team at support@couturecraft.in or info@couturecraft.in.
  • After 24 Hours: Once an order has been processed and shipped, cancellations will not be possible.
  • Processing Time: The 24-hour cancellation period starts once the order is confirmed (excluding weekends and holidays).

2. Refund Policy

If you receive a defective, damaged, or incorrect item, we offer refunds based on the following conditions:

  • Defective Items: Eligible for a refund if the product has a manufacturing defect.
  • Damaged Items: If the item is damaged during shipping, notify us within 7 days of delivery to qualify for a refund.
  • Incorrect Items: If you receive the wrong product, we will issue a refund after processing your return.
  • Refund Processing Time: Approved refunds will be credited back to the original payment method within 7-10 business days (processing times may vary based on your payment provider).

3. Return Conditions

To be eligible for a return and refund, please ensure: The return can be made within 3 days after order is delivered.

  • Product Condition: The item must be unused, in its original packaging, with all tags and accessories intact.
  • Packaging Requirement: Returns must include the original packaging. Items with damaged or missing packaging may not qualify.
  • Shipping Fees: Please note that if you are eligible for a refund, the original shipping charges will not be refunded. The refund will be for the product amount minus the shipping cost.
  • Misuse or Damage: Products showing signs of misuse, damage, or tampering will not be eligible for return or refund.
  • Restocking Fee: In some cases, a restocking fee may apply depending on the item’s condition upon return.

4. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Email support@couturecraft.in or info@couturecraft.in to request a return.
  2. Return Authorization: Once your request is reviewed, we will provide return instructions.
  3. Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item. Secure packaging is required to prevent damage during transit.

5. Contact for Returns and Refunds

For any queries regarding returns, refunds, or cancellations, feel free to reach out:

📧 Email: support@couturecraft.in | info@couturecraft.in
🕒 Business Hours: Monday to Friday, 9 AM – 6 PM IST (excluding holidays)

We appreciate your trust in Couture Craft and are here to make your shopping experience hassle-free!